FAQ

Questions, answered straight

What Fascena is, how the protocol works, and what happens if it does not work for you.

The product

What is Fascena?

A daily Type I collagen peptide powder built for plantar fascia support: 10,000 mg hydrolyzed Type I collagen peptides, 100 mg vitamin C, 1,500 mg MSM, 250 mg boswellia and 500 mg curcumin. One scoop a day in water.†

How do I take it?

One scoop in a glass of water or any drink, once a day, ideally 30 to 60 minutes before you walk or do your exercises. Each bag is 30 servings.

How is this different from insoles?

Insoles take pressure off the heel. They give the tissue nothing to rebuild with, so the morning comes back. Fascena supplies the protein the band is made of, plus the vitamin C your body needs to build it.

Is this just beauty collagen?

No. It is Type I collagen peptides at 10,000 mg with vitamin C, MSM, boswellia and curcumin. Beauty blends are usually 2 to 5 g with biotin and flavour.

How long until I notice anything?

Most people judge it on the morning first step, which is why the protocol is 21 days. Give it the full round before deciding.*

Can I take it with other supplements or medication?

Yes, it is a food supplement. If you are pregnant, nursing, on medication or under medical care, check with your doctor first.

Orders and shipping

When will my order ship?

Orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a tracking link by email as soon as it ships.

How long does delivery take?

We ship within the United States. Estimated delivery is shown at checkout.

Is shipping free?

Shipping is free on the 3-bag and 5-bag bundles. Single bags are $5.99.

How do I track my order?

Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.

My package is delayed, lost or damaged. What now?

Email support@getrenua.com with your order number and we will resolve it quickly.

Guarantee and refunds

What is your guarantee?

90 days, longer than the 21-day protocol needs. Finish the round, and if your mornings are not easier, email us inside 90 days for a full refund. No questions, no return shipping, and you keep the free gifts.

Do I need to send the bags back?

No. Keep them.

How long do refunds take?

Refunds are issued to your original payment method within 5 to 10 business days after approval.

Still deciding? Give it 21 days.

Three bags is one full round, and the guarantee is 90 days.

Start My 21 Days →
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